Help Center

  Home   |   Help Center

Help Center

General Information Opening An Account Trading & Funding Margin & Risk Management

Ultratrend FX is a global, new-generation forex and CFD broker founded in 2024. We aim to redefine trading experiences through cutting-edge technology, competitive trading conditions, and client-first service. Our mission is to empower traders worldwide with smarter, faster, and more transparent access to global financial markets

Ultratrend FX operates globally with headquarters in Australia. We serve clients across various regions, maintaining high standards of regulatory compliance and transparency.

Yes, Ultratrend FX is fully regulated and operates in compliance with international financial standards under the following licenses:

  • MISA - Comoros
  • ASIC - Australia (Authorized Representative License)
  • FSC - Mauritius

We ensure full regulatory compliance and protect our clients' interests through strict adherence to anti-money laundering (AML) and client fund segregation policies.

You can trade a broad selection of asset classes, including:

  • Forex (Major, Minor & Exotic pairs)
  • Indices (Global stock indices)
  • Commodities (Gold, Silver, Oil, etc.)
  • Cryptocurrencies (BTC, ETH, etc.)
  • Shares (Leading global stocks)

We support MetaTrader 5 (MT5) for desktop, web, and mobile. MT5 is a powerful, secure, and user-friendly platform ideal for manual and automated trading strategies.

The forex market is open 24 hours a day, 5 days a week (Monday to Friday). Specific instrument trading times depend on the asset class and market hours.

Absolutely. We provide demo accounts, educational resources, webinars, and a knowledge base to help beginners learn the basics of forex and CFD trading.

The minimum deposit starts from just $10 (or equivalent in other currencies), making it accessible for traders at all levels.

You can reach us through:

  • Live Chat: Available on our website
  • Email: support@ultratrendfx.com
  • Phone: +97148841140
  • Support Hours: Monday to Friday, 24 hours a day
To open a trading account, visit our website and click on the “Open Live Account” button. Fill in your personal details, verify your email, and complete the KYC (Know Your Customer) process to get started.
You’ll need to provide:
  • Full name (as per ID)
  • Date of birth
  • Valid email address
  • Contact number
  • Country of residence
  • Employment and financial background
Account verification is essential for security and regulatory compliance. It helps protect against fraud and ensures that only authorized users can access and manage accounts. Verification is also required before making deposits or withdrawals.
To verify your account, please upload:
  • Proof of Identity: Passport, national ID card, or driver’s license (must be valid and clearly visible)
  • Proof of Address: Utility bill, bank statement, or official document showing your name and address (not older than 3 months)
The minimum deposit to open a live trading account with Ultratrend FX is $10 (or equivalent in your local currency), depending on the account type.
Log in to your Ultratrend FX Client Portal, go to the “Accounts” section, and select “Open Additional Account.” You can choose your preferred account type, currency, and leverage.
We offer several account types to suit different trading styles:
  • Standard Account – No commission, fixed spreads
  • ECN Account – Raw spreads from 0.0 pips + commission
  • Islamic Account – Swap-free option for Sharia-compliant trading
  • Demo Account – Practice with virtual funds and real-time data
Go to the Login page and click on “Forgot Password.” Enter your registered email address and follow the instructions in the email to reset your password securely.
A demo account is a risk-free trading account that lets you practice using virtual funds in a real-market environment. It’s ideal for beginners or testing strategies before going live.
  • Card/E-wallet deposits are typically approved instantly or within 1 hour
  • Bank transfers may take 1–3 business days, depending on your bank and country
You will receive a confirmation email once your deposit is credited.
Forex trading involves the buying and selling of currency pairs in the global foreign exchange market. Traders aim to profit from fluctuations in exchange rates between two currencies, such as EUR/USD.
At Ultratrend FX, you can access a wide range of financial markets including:
  • Major, minor & exotic forex pairs
  • Commodities (like Gold, Silver, Crude Oil)
  • Stock indices
  • Cryptocurrencies
  • Global stocks
Once your account is verified and approved, your MT5 live account login credentials are sent to your registered email within minutes. You can then log in via the MT5 platform or WebTrader.
Download the MT5 platform, choose the Ultratrend FX server, and log in using your MT5 credentials (login ID and password). You can also access it via our web-based terminal or mobile app.
You can reset or change your MT5 trading password from your Ultratrend Client Portal. Simply go to the account settings section, choose the relevant trading account, and click “Change Password.”
Trading is available 24 hours a day, five days a week – starting Sunday at 22:00 GMT and closing Friday at 22:00 GMT. Specific instruments may have their own market hours, which you can view on the platform.
Ultratrend FX offers highly competitive trading conditions:
  • Standard accounts: No commission, variable spreads
  • ECN accounts: Raw spreads from 0.0 pips + fixed commission
  • Swap/rollover fees may apply for overnight positions, unless using an Islamic account.
Leverage allows you to control a larger position with a smaller amount of capital. For example, 1:100 leverage means you can control $10,000 with just $100. While it increases potential profit, it also increases risk.
You can request a change in leverage through your Ultratrend Client Portal. Select your account and choose the new leverage ratio, subject to approval and compliance checks.
  1. Log in to your Ultratrend Client Portal
  2. Click on “Deposit”
  3. Select your preferred payment method
  4. Enter the amount and complete the process
We support multiple funding methods, including:
  • Bank wire transfer
  • Credit/Debit cards
  • E-wallets like Skrill, Neteller
  • Local deposit options (varies by region)
You can fund your account using USD, EUR, GBP, and other major currencies. If you deposit in another currency, it will be automatically converted to your account’s base currency.
  1. Log in to your Client Portal
  2. Click on “Withdraw”
  3. Choose your withdrawal method and amount
  4. Submit the request for processing
Ultratrend FX does not charge internal fees for deposits or withdrawals. However, third-party providers or banks may apply transaction fees. Always review the fee policy in your Client Portal.
Withdrawal requests are typically processed within 24 hours on business days. The time it takes to receive funds depends on the withdrawal method:
  • E-wallets: Usually same-day
  • Bank transfers: 2–5 business days
  • Cards: 3–7 business days
Trading bonuses are for trading purposes only and are not directly withdrawable. However, profits made using the bonus can be withdrawn after meeting the required trading volume. Please refer to specific bonus terms.
Yes, there may be minimum and maximum transaction limits depending on the payment method and account type. You can check specific limits inside your Client Portal or contact our support team for details.
Margin is the amount of capital required to open and maintain a leveraged trading position. It acts as a good-faith deposit held by the broker to cover potential losses. The higher the leverage, the lower the margin requirement.
Margin requirements vary depending on the instrument traded, the size of the position, and your account leverage. You can view the exact margin requirements directly within the trading platform or your Client Portal.
Step margin refers to a tiered margin structure where the required margin increases as your position size grows. This approach helps manage risk more effectively for both the trader and the broker.
No, Ultratrend FX provides Negative Balance Protection, which ensures that you cannot lose more than your deposited funds. If extreme volatility causes your balance to dip below zero, we reset it to zero.
Order-aware margining takes into account all active and pending orders on your account when calculating margin requirements. This allows for more precise risk assessment, especially when managing multiple open trades.
When you hedge positions (open opposite trades on the same instrument), margin requirements may be reduced or even neutralized, depending on the platform settings and account type. However, in some cases, margin may still apply if the positions are not perfectly matched or if leverage rules differ.